RESPECTING INFORMATION PRIVACY

We recognise the importance of protecting personal information. We do not collect sensitive information as defined under the Privacy Act 1988 (Cth) (“Privacy Act“), such as racial or ethnicity information, political opinions or associations, criminal records or health information.

In collecting and handling personal information, we are bound by the Privacy Act, and applicable privacy regulations.

THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

Mansian.com may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided. For some services and products, Mansian.com may also collect your personal information to enable verification of your identity, including information from your passport, driver’s licence, and health care and concession cards. If you access any of our services through a social network site such as Facebook, we will collect limited information provided to us by that social network site, such as user name, site ID and email address.

We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.

You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.

HOW WE COLLECT YOUR PERSONAL INFORMATION

Mansian.com may collect personal information about you from a variety of sources including, but not limited to:

  (a)  registering to use the Websites or parts of them

  (b)  logging in to use our Websites via your social networking site (“SNS“) account;

  (c)  subscribing to receive Alerts/e-brochures and filling in forms, applications (e.g. the 1Form online rental application), surveys or research, participating in promotions and competitions on the Websites or websites of our service providers;

  (d)  contacting us or our service providers for any reason including, but not limited to, reporting a problem with the Websites, requesting further services or seeking our assistance;

  (e)  posting or contributing material on our Websites;

  (f)  using our services; and

  (g)  applying for an employment opportunity with us directly, via an SNS site (eg. LinkedIn) or through your nominated referees.

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your inquiries, creating and maintaining your account and ensuring you comply and adhere to our website terms of use.

More specifically, Mansian.com may use personal information which it has collected to:

  (a)  ensure that content from the Websites is presented in the most effective manner for you and for your computer;

  (b)  provide a better or more relevant service or product to you, for instance by automatically populating forms on the Websites when you make enquiries of selected estate agents;

  (c)  combine your personal information with information that Mansian.com has collected from its service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of its services and the services of third parties. For example, we may combine behavioural data we have collected about you through the use of cookies or web beacons and combine it with your personal information from requests you send to third parties through our website;

  (d)  personalise and customise your services, experience, advertising and content that you view and engage with on the Websites or the websites of Mansian.com service providers and business partners

  (e)  respond to or provide you with service, products, information and assistance that you request from Mansian.com;

  (f)  contact you to conduct surveys, research and feedback about our products, services or the Websites;

  (g)  verify your identity when you register or log into our Websites via your SNS account and remind you of your password and username;

  (h)  allow you to participate in interactive features of our service, when you choose to do so;

  (i)  help carry out our obligations arising from any contracts entered into between you and us;

  (j)  to assess your application for credit as a business in connection with our services;

  (k)  by disclosing the information to debt collection agencies to recover any amounts you owe us; and

  (l)  notify you about changes to our products and services.

If all or part of this information is not provided, we may not be able to provide these services.

If you submit personal information to us in relation to an employment opportunity with us, we may also use your personal information to:

  (a)  consider you for the position for which you have submitted your personal information to us or any other positions that are or become available in the future;

  (b)  respond to you in relation to any future application you make for an employment opportunity with us; and

  (c)  contact your referees in order to collect the information you have consented to us collecting about you in order to consider you for employment opportunities with us.

USING AND DISCLOSING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES

We may:

  (a)  use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and

  (b)  share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services.

If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future.

We may also, if you request us to by opting-in through your Mansian.com Connect or 1Form online rental application, share your information with third parties so they may contact you directly about their offers, promotions, goods or services.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose personal information to our related bodies corporate, service providers or business partners.

We may also disclose your personal information:

  (a)  to real estate agents or agencies, property developers, builders, retirement community operators and landlords that have listings or advertising on our Websites and which you have requested information from by submitting an enquiry;

  (b)  to our service providers, so that they can provide you with products or services on our behalf or products or services that you have requested directly from them, or to help us to provide you with our products or services. If you have subscribed to a service through the operating system on your mobile device (including, but not limited to Google’s “Google Now” service), we will disclose information such as your search history to Google. You can opt out of us providing such information to Google through the operating system on your mobile device;

  (c)  to third parties where you have requested information, services or products from them;

  (d)  if you have submitted a 1form online rental application, to the property portal from which you accessed the 1form service and property information businesses;

  (e)  in conjunction with a sale or similar transfer of a business;

  (f)  relevant public, government or regulatory authorities, our legal representatives or other concerned parties, in special situations where we have reason to believe that disclosing your personal information is necessary to help identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; and

  (g)  where we are otherwise authorised or required by law to do so.

If you request information from any organisation through our Websites, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle personal information you provide to them through our Websites.

SECURITY

We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

CORRECTION AND ACCESS

We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.

You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.

COMPLAINTS RESOLUTION

We are committed to providing its customers with a fair and responsible system for the handling of complaints.

If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of us, please contact our Privacy Officer at w@smesurvival.com so that we may resolve your concerns.

Our Privacy Officer will consider your query and endeavour to respond to you promptly.

OPTING OUT OF PERSONALISED ADS

We aim to give you a highly relevant experience on our sites and apps.  This involves us collecting and using information about the content you engage with, such as images, articles, calculators and ads, along with any information you provide to us via your Mansian.com account (if you have one).  We then show you ads that we believe will be engaging.  You can opt out of us personalising your advertising experience by going to the opt out page.

VIRTUAL NUMBERS

We use virtual phone numbers on the Websites to track the origin, time and duration of phone enquiries to our customers.  We do not record calls which you make to agents.  Our third party provider sends this information to the agent you called so that they can follow up on missed calls relating to Mansian.com listings.  We also use this data in aggregated form, to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services.  If you do not want us to collect information regarding your call, you can contact an agent by email or by telephone using the number listed on the agent’s website.

Last update 20 May 2019